1/7/2023 0 Comments Corvias apgDuring business hours, residents can speak to a local Corvias team member when they have a problem. Residents should contact the Call Center at 41 for all maintenance questions and concerns. In addition to the portal and app, Corvias opened a local call center in March. – The implementation of a resident self-help center for household upkeep that doesn’t require a work order. – Follow up calls after every emergency and urgent service request is completed to ensure resident satisfaction. – Free, weekly resident events in the Community Centers. – Monthly Resident Advisory Group meetings to assess customer and maintenance services and involve resident feedback in improvements. – An increase in the maintenance staff with a focus on quality maintenance repairs and improving overall resident experience. – A lease early-termination policy to enable residents to end their lease, without any additional charges, should they have home-related health or safety concerns. “Additionally, this is the first of many improvements we’re rolling out for the community based on this important feedback.”Īdditional improvements implemented by Corvias this year include: “By sharing feedback with us, residents are able to make their living experience at Aberdeen Proving Ground a better one,” said Stobbe. This survey, in addition to the email work order survey from SatisFacts, is an opportunity to provide Corvias with valuable information about the work order experience. Residents who place work orders through the portal or app can also provide immediate feedback about the service received after the completion of the work order through a brief survey. Please note that residents must register via the online portal prior to downloading the app and logging in. Once registered, residents can log in and immediately start placing and tracking work orders.Īfter residents register online, they can download the app by searching for the Resident Portal app in the iTunes or Google Play store. To register for the portal, residents should visit and provide the following information for the service member or primary lease holder: name, last four of Social Security number and the primary email address on file (typically the address where you receive Corvias emails). Our goal is to make this process as quick and easy as possible for our residents.” “We listened to that feedback and have provided a tool that allows them to place and track their work orders online. “Our residents told us they want to be able to track their work orders,” said Kolby Stobbe, Corvias operations director. The new technology is designed to improve the company’s responsiveness, communication and commitment to excellence. – Corvias, the Army’s on-post housing partner at Aberdeen Proving Ground, launched a new online resident portal and phone app in May 2019.
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